Thank you for purchasing an Oh, Hello Designs theme! I happily provide support for all my themes and try to do so in a timely manner.
Here are a few things to keep in mind when it comes to requesting theme support:
Support hours are Monday to Friday, 4:00 pm – 9:00 pm Eastern. I try to answer all questions within 24 hours, excluding weekends and holidays.
Type of Support Offered
The free support I offer here is intended for general questions about theme set up, existing code and existing options only. In other words, I will help you get everything set up to resemble the demo.
If you are trying to change the way the theme looks or functions, that is defined as a customization request and is not included in the support offered here. Such requests can include changing fonts, changing colors, moving widget areas, making the layout wider, adding new functionality, etc.
If you would like me to help you customize your theme, please visit my Services page for details.
If you make changes to the code (HTML, CSS, PHP) that causes the theme functionality or general design to break, I can help you troubleshoot the issue for $50/hour with a half hour minimum.